Outstanding Balance policy

Hare at JJ Cleaning Services part of JJ Group UK LTD we asks that all customers are to clear all outstanding balances within 12 days from the invoices date.  Which can be found in the top right hand corner of the invoices. You legally have 30 days to clear all outstanding payments or to contact us before we can start the below processes. As a missed payment is a missed wage, we will not fall victim to a loss in time or pay in any circumstance. ​

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Step 1

We will send you a courteous reminder ones per week for 2 weeks about your outstanding balances. Outside of the 12 day window.

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Step 2

After 20 days we will then contact you by email or phone regarding the outstanding balances whilst providing you with a deadline to clear the balance by.

 

Step 3 

Our Legal Team will send you a final demand letter which informs you that you have 2 weeks to contact us or to clear the balances before legal preceding are put in places. It will also inform you that after the 12 day period has finished you will occur a late payment fee of £10.00 per day the payment is late. Which is the legal amount we can charge every day that the payment is late.

 

Step 4

​The final letter you will receive from ourselves will be the small claims court documents informing you that we have opened a small claims court case against yourselves.

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How to make a payment and clear your balance

Here at JJ Cleaning Services we accept payments by: Cash, Bank Transfer, Direct Debit and through our online payment portal which can be found HERE. If you require a payment link please contact our finance team at: Finance@JJCleaningServices.uk

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How to contact us

If you experience any problems you can contact us through one of our menay contact methods such as: Email, telephone, our live chat room and by post. Please see our Contact Us page. 

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Last updated: March 15th 2025