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Support Centre
We operate a 24/7 live support chat for all our Customers
Our Team can help you with customer services questions like:
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Customer Complaints
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Finance/Payment Issues
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Booking/Website Issues
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Updating personal or card information stored by ourselves
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Requesting refunds for services and products
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Cancelling or changing subscriptions
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And Lot's more support enquiries
Call or Email us
Our Customers Care Team: Are available Monday to Friday 08:00 to 6:00 and 10:00 to 4:00 Saturday and Sunday.
UK Customers
Customer Care Team
0121 751 8515 EXT:9070
EU Customers
Outside of the UK (Charges may apply)
0121 751 8515 EXT:9070
UK Customers
Customer Care Team
EU Customers
When Contacting our customer care team. They might ask you some security question to make sure they are talking to the account holder or the authorized account holder. They may ask for your:
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Account number
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Full name
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Address
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Email or Phone number
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The last services provided to yourself
BUT THEY WILL NEVER ASK FOR YOUR PASSWORD.
Questions you can ask them are.
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What information do you have stored about me or my property?
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Can you change some of my information stored on our systems ?
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I would like to have my information Erased/Closed.
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And lot's more of question.
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